Returns & refunds

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at albertina@albertinabutik.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

The return shipping fee is covered by the client unless the reason is a production defect.

For custom-made designs (dress sets, tops, skirts) returns are not possible, because they are made to your exact measurements, unless there is a production defect. We offer a partial refund of 8–20% to cover adjustments. To be eligible, please share photos and/or video of your order while wearing it.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

We cannot accept returns on sale items or gift cards. The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new piece.

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you are refunded automatically on your original payment method. Please note that it can take some time for your bank or card company to post the refund.